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Return it

Wrong item, delayed flight, double charge: Pally opens the claim, gets the label, and chases the money.

Text Pally: This is wrong, can you return it?
or message Pally on Telegram
Or scan to text Pally from your phone
You: 📷 they sent the wrong size, i ordered a 10
Pally: that's an 8 in the box, from your order on the 3rd. refund, or should i have them send the 10?
You: send the 10
Pally: return started ✅ QR label is in your email, drop it at any UPS point by the 24th. the 10 ships today at no extra charge. i'll watch the return until it's closed.
Pally: closed. the 8 scanned at UPS on the 22nd, the exchange cleared, and your 10 was delivered yesterday. nothing owed either way.

The routine

How it works

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Returns and claims are designed to be annoying enough that you give up. Send Pally a photo of what arrived and it opens the return, gets you the label, and follows the refund for you.

  1. Send a photo of what arrived, or the order number.
  2. Pally starts the return on the store's site with your saved login and sends the label to your email.
  3. Pally watches for the drop-off scan, the merchant's reply, and the refund on your linked account, and follows up when a claim goes quiet.
The full routine

Send a photo of what arrived, or the order number. Pally finds the order in your email and checks the return window and policy.

Pally starts the return on the store's site with your saved login and sends the label to your email. It handles airline delay claims, no-show charges, and double charges the same way: it files the form or emails the merchant with the dates and amounts.

Pally watches for the drop-off scan, the merchant's reply, and the refund on your linked account, and follows up when a claim goes quiet. You get one text when it resolves, including a no.

Good for

  • Returning something without hunting for the order email
  • Getting a QR label you can scan at the drop-off
  • Filing airline delay or cancellation compensation
  • Disputing a charge that hit your card twice
  • Knowing when the refund posted

Things to try

You: return this, they sent the wrong size
You: my flight was five hours late, can i claim anything?
You: this charge is on my statement twice, sort it out
You: did that refund ever land?

Before you start

Common questions

What does Pally need to start?

A photo of the item or the order number. If the order is in your connected email, Pally finds the store, date, amount, and return window.

Can Pally guarantee the refund?

No. It files the claim properly and follows up, but the merchant or airline decides. You see their real reply either way.

How does it know the money arrived?

It watches for the confirmation in your email and the credit on a linked account, then texts you once when the refund posts.

Keep going

Related recipes

Buy it for meSend the link and Pally runs the checkout, payment included.Price scoutBefore you pay full price, Pally checks who else has it, and for how much.Price drop & restock watchNot buying it at that price? Pally watches the listing and texts you the moment it drops or comes back.

Last updated October 11, 2026.

Have your own recipe in mind?

Anything you'd hand a great assistant, you can hand Pally. Just describe it in a text.

Text Pally: hey pally
or message Pally on Telegram
Or scan to text Pally from your phone