These Terms of Service (“Terms”) are a binding agreement between you and Pally Technologies, Inc., a Delaware corporation (“Pally,” “we,” “us,” or “our”). By texting Pally, connecting an account, or otherwise accessing or using the Pally service (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.
Please also read our Privacy Policy, which explains how we handle your data and is incorporated into these Terms by reference.
1. Overview
Pally is an AI personal assistant that lives in your texts. You text it like a person, and it can answer questions, remember things, follow up, research, reach people, and take actions across the apps you connect.
Pally is a cloud service. To do these things, it processes your messages and the data from accounts you connect, including with AI, as described in our Privacy Policy. These Terms govern your access to and use of the Service, any subscription or billing relationship, and your and our rights and responsibilities.
2. Eligibility
To use Pally, you must:
- Be at least 18 years old
- Have the legal capacity to enter into these Terms
- Use the Service in compliance with all applicable laws
We may refuse, suspend, or withdraw the Service for anyone for any lawful reason.
3. Your Account
Your Pally account is associated with the phone number or Telegram account you use to message Pally and the details you share during onboarding. You agree to:
- Provide accurate information
- Keep your device and account access secure
- Not share your account with others
- Notify us promptly of any unauthorized use
You are responsible for all activity that takes place through your account.
4. License to Use Pally
Subject to these Terms, Pally grants you a limited, personal, non-exclusive, non-transferable, revocable right to access and use the Service for your lawful personal, professional, or commercial purposes.
Restrictions
You may not:
- Reverse engineer, or attempt to derive the source code, models, or underlying components of the Service
- Sell, sublicense, lease, lend, resell, or redistribute access to the Service
- Use the Service to build or train a competing product or service
- Use scraping, bots, or other automated means to access the Service, except through features we provide
- Circumvent authentication, usage, rate, or subscription controls
- Use the Service in a multi-user, organizational, or enterprise environment, except through collaboration features Pally provides or with our written permission
- Interfere with, disrupt, or overload our systems, APIs, or infrastructure
We reserve all rights not expressly granted.
5. Acceptable Use
You agree not to:
- Use the Service for any illegal, harmful, deceptive, harassing, or abusive activity
- Send spam or unsolicited, unlawful, or unauthorized communications to others
- Connect or access any account, inbox, or data you are not authorized to use
- Use the Service to infringe intellectual property, violate privacy, or unlawfully surveil or impersonate anyone
- Upload or transmit malware, or attempt to bypass or interfere with security
- Attempt to manipulate the Service, including through instructions hidden in third-party content, to act against another person or against these Terms
We may suspend or terminate your access for any violation of these Terms.
6. Actions Pally Takes on Your Behalf
At your request, Pally can take actions such as sending messages, drafting and sending emails, creating calendar events, and making bookings, orders, purchases, or reservations, including by using the third-party accounts you connect.
Pally asks for confirmation before external or irreversible actions unless your request or saved permissions already authorize the exact action. Messages containing wording or facts you directly instruct Pally to send can proceed without another confirmation. Messages between the Pally assistants of people in your trusted Pally network can also proceed without separate confirmation. Actions covered by permissions, automations, or auto-send settings you enable can run without confirmation each time. A request from someone in your trusted Pally network alone does not authorize external messages from your accounts, including invitations to people who have not joined Pally. Pally asks before acting outside your permissions.
You are responsible for the instructions you give Pally and for the actions you approve, including their content and consequences. Review the details (recipients, amounts, dates, and text) before approving. Pally is a tool to assist you and does not guarantee any particular result; third-party availability, prices, and outcomes can change.
7. Partner Commissions
Some product links Pally shares are affiliate links. When you buy through one, the retailer may pay Pally a commission. A commission never changes your price or what Pally recommends. Pally never adds a markup or a fee to what you pay.
Your purchase is between you and the merchant, under the merchant's terms. Pally is not the seller of products you buy through links it shares.
8. Event RSVPs
An event RSVP does not guarantee admission. Capacity and host approval may apply. Pally confirms your acceptance in chat. Events may change or be canceled.
9. Service Communications
Pally's team may send service-related operational, product, policy, or account notices to your Pally chat.
These notices are communications from Pally's team. They are not actions you asked Pally to take, and they are not messages sent to a third party on your behalf.
10. Text Messages
This section applies to the Pally Assistant Text Messages program: text messages sent to or from a Pally assistant phone number. Pally Technologies, Inc. operates this program.
The Pally user who owns the number and the people who text it can receive these messages. Pally replies within conversations the other person starts. This includes a later reply with an answer Pally promised in that conversation. Pally does not send marketing or promotional text messages.
By texting a Pally assistant phone number, you consent to receive replies from Pally in that conversation. Message frequency varies with the conversation. Message and data rates may apply.
To opt out, reply STOP. To get help, reply HELP or email support@pally.com. Carriers are not liable for delayed or undelivered messages.
We do not share, sell, or provide mobile phone numbers or text messaging opt-in data and consent to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
For how opting in works and how we handle your information, see our Text Messages page and Privacy Policy.
11. AI Outputs and No Professional Advice
Pally relies on AI, which can be inaccurate, incomplete, or out of date. Do not treat its responses as a guaranteed source of truth, and verify anything important before you rely on it.
Pally is not a lawyer, doctor, financial adviser, or emergency service, and its responses are not professional advice. For medical, legal, financial, or other significant decisions, consult a qualified professional, and in an emergency contact your local emergency services. You are responsible for how you use Pally's outputs.
12. Connected Services
Pally can connect to third-party services (such as WhatsApp, Google, Microsoft, Slack, Notion, Linear, Granola, and others) at your direction. Your use of those services remains subject to their own terms and privacy policies.
You represent that you have the right to connect each account and to authorize Pally to access and act within it. You can disconnect any service at any time, which revokes Pally's access. We are not responsible for third-party services, their availability, or their content, and you connect them at your own risk.
13. Data Processing & Privacy
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. It explains what we process and why, including encryption in transit and at rest and how we share data with AI and other service providers.
You are responsible for ensuring that your use of any data you bring into or manage through the Service complies with applicable laws and the rights of others.
You retain ownership of your content. You grant Pally a limited license to process, store, and retain your content, and the records of the work Pally performs on your behalf, as needed to provide, secure, and improve the Service, including to evaluate, fine-tune, and train the AI models that power it, consistent with the Privacy Policy.
Pally owns de-identified and aggregated data derived from use of the Service. This data does not identify you and may be retained after account deletion.
14. Pricing, Plans & Billing
Pally is free for everyone. Every account includes every feature, with no waitlist or invitation. Paid add-ons, such as Cloud Mac, cost extra. One generous usage limit refills continuously through the week. We may change our pricing, plans, and usage limits with notice.
Pally VIP
Pally VIP is a paid plan offered only by invitation. If Pally invites you, you may subscribe for $1,000 a month or $10,000 a year. Pally VIP has higher usage limits than the free plan. Free and VIP use the same AI models.
Payments and renewals
Payments for Pally VIP and paid add-ons, such as Cloud Mac, are processed by Stripe. The applicable fees, billing cycle, and payment processor are presented to you before you are charged. Subscriptions renew automatically unless canceled. Continued use after a pricing change takes effect constitutes acceptance. Except as stated in this section, refunds are granted at our discretion.
Cancellation
You may cancel a subscription at any time and keep access through the end of the paid period. When Pally VIP ends, your account returns to the free plan with no loss of data or features.
Former plans and balances
Pally no longer offers Pro, Max, or prepaid usage credit. We cancel each remaining Pro or Max subscription and refund the unused part of its paid period, pro rata, to the original payment method. We also refund remaining prepaid balances to the original payment method.
Referrals
When someone you invite starts using Pally, you and that person each receive one usage limit reset. A reset refills your weekly usage limit to full, and Pally uses it automatically if your limit runs out. Each referral credit earned earlier is converted into one usage limit reset. A reset has no cash value and cannot be transferred. We may change or end the referral program, and we may withhold a reset obtained through abuse, such as a self-referral.
15. Changes to the Service
We may modify, add, or remove features, or suspend or discontinue the Service, at any time. We are not obligated to maintain backward compatibility, and we will provide reasonable notice of material changes where practical.
16. Intellectual Property
The Service, including its design, software, models, trademarks, logos, interfaces, and content, and all related intellectual property rights, belongs exclusively to Pally Technologies, Inc. You may not use our intellectual property without our written permission.
Content you send to or receive from Pally as part of using the Service remains yours. You grant us the limited rights needed to process and deliver that content in order to operate and provide the Service to you, and to improve the Service as described above and in the Privacy Policy.
17. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY REGARDING ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, OR PERFORMANCE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT AI OUTPUTS WILL BE ACCURATE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. YOU USE THE SERVICE AT YOUR OWN RISK.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PALLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS, GOODWILL, DATA, OR USE.
OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT ALLOWED BY LAW.
19. Indemnification
You agree to indemnify, defend, and hold harmless Pally and its officers, directors, employees, contractors, and agents from any claims, damages, liabilities, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, the instructions you give Pally and the actions you approve, the accounts or data you connect, or your violation of these Terms, any law, or any third-party right.
20. Termination
We may suspend or terminate your access to the Service at our discretion, including if you violate these Terms, if we discontinue the Service, or if we reasonably believe your use poses a risk to you, to us, or to others. You may stop using Pally at any time.
On termination, your right to use the Service ends, and we will handle your data as described in the Privacy Policy, including deleting it at your request. We may retain transaction, billing, and security records after account closure as required for legal, accounting, and safety purposes. Provisions that by their nature should survive termination (such as intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.
21. Mandatory Arbitration & Class Action Waiver
THIS SECTION AFFECTS YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY.
Agreement to arbitrate
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service will be resolved exclusively by binding arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You and Pally waive the right to a trial by jury.
Class action waiver
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PALLY AGREE THAT ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not preside over any class or representative proceeding.
Exceptions
Either party may instead seek relief in court for intellectual property infringement, unpaid fees, or claims within the jurisdiction of a small claims court.
Opt-out
You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@pally.com with the subject line “Arbitration Opt-Out.”
22. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Venue for any permitted court action lies exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.
23. Assignment
You may not assign or transfer these Terms without our prior written consent. Pally may assign these Terms, and the data and rights under them, in connection with a merger, acquisition, financing, or sale of assets, subject to the Privacy Policy.
24. Changes to These Terms
We may update these Terms from time to time. If a change materially affects your rights, we will notify you by text, email, or in your Pally chat. Continuing to use the Service after changes take effect constitutes acceptance.
25. Contact Us
Pally Technologies, Inc.
Support: support@pally.com
Legal inquiries: legal@pally.com
Privacy inquiries: privacy@pally.com